Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a ...
Weiterlesen bei PR Web (press release)
NextiraOne auf der Call Center World 2012: Innovative Contact Center Lösungen ...
Smart Mobility, Social Media und Virtuelle Assistenz: Auf der diesjährigen Call Center World präsentieren die Experten von NextiraOne konkrete Anwendungsbeispiele für die Optimierung des Kundenservices. Teltow, 14. Februar 2012 - Wenn vom 28.
EasyRun Unveils New Asterisk-based Contact Center Solution
By Patrick Barnard Multimedia contact center solutions provider EasyRun Inc. today introduced EPICAcce, the first enterprise-grade "PBX (News - Alert)-agnostic" Asterisk-based contact center solution. Companies can quickly and affordably deploy ...
Contact Center Software for Asterisk Drives Multi-Site Expansion for EECS
By Anil Sharma Indosoft (News - Alert) Inc., developers of Q-Suite, a Call Center ACD Software for Asterisk, has succesfully configured a distributed contact center operation for East-European Communication Services (EECS). East-European Communications ...
Contact Center Software for Asterisk Drives Multi-Site Expansion for East ...
Indosoft Inc., developers of Q-Suite, a leading Call Center ACD Software for Asterisk, today announced the successful configuration of a distributed contact center operation for East-European Communication Services (EECS). By adding another remote ...
Indosoft Call Center ACD Software Selected to Drive SaaS Multi-Tenant Contact ...
This deployment of Q-Suite ACD for Asterisk has successfully enabled ENNE Solutions to upgrade its contact center technology platform, migrate to IP telephony and offer call center SaaS in a hosted cloud to its customers. ...
LiveVox Delivers Cloud-Based Switching for Multi-Site Contact Centers
LiveVox fully integrates this into call center applications such as ACD, predictive dialer, IVR, PBX, and call recording. Multi-site routing is difficult manage. Because of site-based switching limitations, routing tools are typically only configured ...
"Beyond Cloud, Contact the World" Huawei Launches eSpace Cloud Contact Center ...
The solution provides open service gateway and Internet gateway, enabling an open cloud platform for application developers and third-party applications. -- The solution seamlessly integrates cloud contact and unified communication, allowing easy ...
Contact Center von Andtek
Mitarbeiter im Kundenservice sehen in Echtzeit auf ihrem IP-Telefon den Status der anderen Agents der Gruppe (etwa die Anzahl der angemeldeten Mitarbeiter, die Erreichbarkeitsquote der Gruppe, die Anzahl der Anrufer in der Warteschlange, etc.).
Asterisk's Contact Center Story
Today Digium, the Asterisk company, and Altitude Software, a Portugal-based contact center solutions vendor, announced that Altitude Software is a new ...
Contact Center bekommen Anschluss ans Social Web
Durch diesen zusätzlichen Responsekanal unterscheidet sich Telenet SocialCom grundlegend von herkömmlichen Social Media Monitoring Tools. ...